FOLLOWING A BEREAVEMENT
We fully appreciate that this can be a devastating and confusing time; we would like to reassure you that we are here to assist you with and are available 24 hours a day to answer any questions you may have. Our team have experience of all levels of bereavement. You do not have to have the death certificate before contacting us. It is possible to start making arrangements for the funeral before the death is registered.
WHEN A DEATH OCCURS AT HOME
The first contact should be with the family doctor; he will normally call at the house and confirm a death has occurred. When you are ready to allow us to take care of your loved one, simply phone and we will attend the house at a convenient time to you. The Doctor, if satisfied as to the cause of death will issue a medical certificate showing the cause of death. This may take a couple of days and you will usually have to collect this from the surgery. This will then enable you to register the death and collect the death certificate from the registrar.
WHEN THE DEATH OCCURS AT A NURSING OR RESIDENTIAL HOME
When a person dies in a hospital, or a nursing home, the manager, sister or staff nurse will be there to assist you. You will need to advise them when you are ready for us to take your loved one into our care. The staff will advise you on contacting the doctor to arrange for the medical certificate showing the cause of death to be collected. It is likely that a duty doctor will have attended. This will then enable you to register the death and collect the death certificate from the registrar.
WHEN THE DEATH TAKES PLACE IN HOSPITAL
When a person dies in a Hospital, you will need to make an appointment at the hospital Bereavement office to collect the medical certificate showing the cause of death and any personal effects of the deceased. Once the necessary paperwork has been completed, upon your instruction, we will be able to take your loved one into our care. This will then enable you to register the death and collect the death certificate from the registrar.
WHEN SOMEONE DIES SUDDENLY
All sudden deaths must be reported to the Coroner. The police usually attend to ensure that there are no suspicious circumstances. The Coroner will then decide whether a post-mortem and an inquest will need to be conducted. When this occurs, the Police will ask their own staff to transport the deceased to the local hospital or public mortuary. The choice of the funeral director for the forthcoming service is solely the decision of the family.
HELP TOWARDS THE COST OF THE FUNERAL FROM THE SOCIAL FUND
Agincourt Family Funeral Directors accept payments from the Government Social Fund towards the cost of your loved one’s funeral. The Social Fund is available for those people on benefits who are organising the funeral of a loved one and we can help you to complete the required forms and apply for the grant.
You qualify for a Funeral Payment if you or your partner are getting any of the following benefits:
• Income Support
• income-related Employment and Support Allowance
• income-based Jobseeker’s Allowance
• Pension Credit
• Housing Benefit (Housing Benefit: England, Scotland, Wales)
You will not be granted a Funeral Payment just because you are paying for a funeral. The benefits office must agree that it is reasonable for you to be responsible for the funeral and that there is no one else who should be paying for it.
If you are claiming for the funeral of your child or partner, you can be paid a Funeral Payment if you meet the other qualifying conditions. It also applies whether you were married, in a civil partnership or just living together. If you are a close relative, family member or a friend of the person who has died, you may be able to get a Funeral Payment, but this will depend whether there are other relatives alive who are not on benefit.
HOW MUCH DOES IT PAY?
There is no fixed sum for a Funeral Payment. It covers necessary burial or cremation fees, certain other expenses like the cost of a journey to arrange the funeral and up to £1500 for other costs such as the funeral director's fees, the coffin or flowers.
If the Funeral Payment does not cover the full necessary costs of the funeral you will be required to pay the difference.
OTHER POSSIBLE ASSISTANCE WITH FUNERAL FUNDING
If your loved one has served in the Armed Forces, it may be possible to gain financial assistance from the branch of service that he or she served in. Please feel free to ask our team for more advice
There are other options that we can explore with you for assistance with funding a funeral and we have this information available as required.
Agincourt Family Funeral Directors strongly believe in supporting the family throughout the grieving process from the time we engage with the family when their loved one has died, through the planning process, the funeral service and by offering a listening ear when needed in the future. We have teamed up with Butterflies Bereavement Support to provide additional support to families if they feel that they need this, and there are a range of services that we can use for our families. Whether personalise counselling sessions with a trained counsellor or attending a drop in and chat session, we are happy to refer families and retain our own personal care and support at the same time.